OUR POLICIES

Please note: Beginning 5/28/2026, A credit card processing fee will be added to all credit card payments — 3.3% for Visa, Mastercard, and Discover, and 3.5% for American Express. Customers can avoid these fees by paying with cash or debit card. Thank you for your understanding.

NEW CLIENTS

What we need to know:

Current photos of your hair

Color history in the last two years along with what type of water you have (well, hard...)

Inspiration photos.

Any questions or concerns, you may call or text us at 856-478-8599, direct message @whiteoakhairco on Instagram, or the ARTIST that you are requesting on Instagram. Each of our artists’ Instagram handles are listed on our team's page. If requested, your ARTIST will give you a quote during an in-person consultation.

Please arrive to your appointment with clean, dry hair.

COLOR RESULTS & MAINTENANCE

Hair color results can vary based on starting color, previous color history, hair condition, at-home maintenance and care, what type of water you have in your home (well, hard..)  and how the hair holds pigment. While we always strive to achieve the desired result discussed during consultation, exact outcomes cannot be guaranteed.

Please note that toners, glosses, and glazes are not permanent and naturally fade over time. Most toning services require maintenance every 2–6 weeks depending on hair type, lifestyle, and at-home care.  Please arrive to your appointment with clean, dry hair.

ADJUSTMENTS

If you are unhappy with your color, please contact the salon within 7 days of your completed appointment so we can schedule an adjustment if appropriate. We are happy to make reasonable adjustments when notified within this timeframe.

REFUNDS

All services are non-refundable but we will be more than happy to schedule a corrective service free of charge.

The service must be a mistake MADE BY THE ARTIST... not something you might have changed your mind ABOUT (after the service has been performed). In case of a disagreement, a redo must be validated by management. You have 48 hours to contact the Salon to receive a complimentary service to adjust any dissatisfaction. Corrective services will not be allowed 7 or more days past initial service date.

It is important you contact the Salon as soon as you are unhappy so we can schedule you As Soon As Possible for a corrective service. Please keep in mind, previous use of box color or going from Darker to Lighter tones may result in more than one service to achieve your desired result.

Due to the time, products, and customized nature of salon services, we do not offer refunds on completed services. However, we are committed to client satisfaction and will gladly work with you to make reasonable adjustments when concerns are communicated within the adjustment window (7 days after completed service).  If an adjustment appointment is scheduled and you fail to show for it, we reserve the right to refuse future appointments and part ways.

BLONDING & LIGHTENING SERVICES

Blonding and lightening services often require multiple sessions and ongoing toning to maintain the desired result. Brassiness or warmth can appear over time due to natural pigment, previous color, minerals in water, at home maintenance and care and normal fading of toner. Maintenance appointments may be recommended to keep the color looking its best.  Please arrive to your appointment with clean, dry hair.

Toners and glosses are semi-permanent and require maintenance. We do not offer refunds on completed services.

All of our lightening services prices do not include a root touch up for gray coverage, darkening the base color or lightening the base color.

SCHEDULING

A credit card is required on file to schedule an appointment. At White Oak Hair Co., we reserve the right to charge the card on file for any missed/ late appointments.

In the event that your card is declined you must pay the remaining balance before scheduling future appointments. To schedule an appointment, you may call or text us and we will get back to you during our scheduled business hours. Our salon pricing may occasionally vary. For accurate pricing please request a complimentary in-salon consultation

ONLINE BOOKING DEPOSIT

In order to schedule an appointment(s) through our online booking system a $50 deposit is required to hold the appointment.  See our 48 hour cancellation policy below.  We reserve the right to change the service booked based upon your current hair situation and desired results.  This may lead to changes in pricing that you see online. 

48 HOUR CANCELLATION POLICY

We understand that due to your busy schedule you may have to cancel or change an appointment with us.  

In order to respect the time of both our guests and our staff, we simply ask that you notify us of a cancellation or rescheduling at least 48 hours prior to the appointment. This is so that we may have ample time to fill the appointment time should you need to cancel your service.

Appointments that are canceled less than 48 hours prior will result in a forfeiture of the $50 deposit fee charged on the card on file.

NO SHOW

 In order to respect the time of our ARTISTS, failure to contact the salon if you are unable to come to your scheduled appointment will result in a ‘no-show’, and will be charged 50% of the cost for your service/s booked.

LATE

Please be courteous to your ARTIST and other GUESTS. If you are more than 10 minutes late for your appointment we may have to reschedule your appointment. GUESTS WHO ARE CONTINUOUSLY LATE may be charged an additional $25 or refused permanently.

KERATINS

Keratin treatments are wonderful and everyone enjoys them. However, they take a very significant amount of time for us to complete the full service. When they are canceled with short notice, the artist loses out on the money from the service plus any services they could have performed on other guests. WHITE OAK HAIR CO. reserves the right to take a non-refundable deposit when scheduling these appointments. This deposit is credited toward the service the day the service is performed. This ensures that the guest is serious about the service and RESPECTS THE ARTIST’S TIME. If the appointment is canceled less than 48 hours of the scheduled service, the guest forfeits the non-refundable deposit.

HAIR EXTENSIONS

We all love the look of hair extensions and we hope you appreciate the time and talent and amount of work that we put into them. A 50% deposit is collected at time of scheduling to be applied to total amount due at time of service.  To support our stylists, we here at White Oak reserve the right to add a 20% tip to the cost of service.  Thank you for understanding and appreciating our stylists. 

PRICING

All of our prices listed are a starting point and vary according to the artist that you schedule with.    They are based on an average service.  There are certain circumstances that require additional charges (hair that is extra thick, extra long, substantial regrowth, any time we need to use additional product to achieve the desired results…). Please take note that all of our pricing is subject to change.  

RIGHT TO REFUSE SERVICE

White Oak Hair Co. reserves the right to refuse service to anyone demonstrating inappropriate behavior to any member of our staff AND/OR WORK THAT WE KNOW WILL NOT TURN OUT RIGHT.

RETURN POLICY

We are happy to return any retail products you purchased within 7 days of original purchase. No cash value is given and an in Salon credit will be issued.

GIFT CERTIFICATE POLICY

Copies of gift certificates are not acceptable.

Lost or stolen gift cards can't be replaced.

Gift cards must be present when redeemed.

All gift certificates are non-refundable.

Gift certificates are not redeemable for cash.

Gift certificates are valid at White Oak Hair Co. only for all products and services available, gift cards can not be used for gratuity.

Donation gift cards are only redeemable for services, no retail purchases are allowed on a donation gift card.

PRIVACY

Information collected from this site is only used if we need to contact you for further information regarding your appointment.

We greatly appreciate your cooperation in providing us with your contact information.

FOR YOUR PROTECTION

White Oak Hair Co. is not responsible for loss or damage to personal articles including clothing or accessories. Please dress appropriately and keep all valuables with you during your appointment..

CHILDREN

White Oak Hair Co. is a Family Friendly Studio, However, all children under the age of 13 must be accompanied by an adult at all times. If a Child under the age of 18 is receiving a service, a consent form must be signed prior to the service being performed.

HEAD LICE

It is against Salon Policy to perform services on clients with head lice. If a client has been diagnosed with head lice while receiving a service in the salon we would not be able to complete the service the same day. We would be able to complete the service within 48 hours once the head lice treatment has been completed.